Refund Policy

Thankyou for shopping at Picket Fence Imports.

If you are not entirely satisfied with your purchase, you may be eligible to return the goods or to a refund of the purchase price.

Returns You have 30 days from the date you receive the item to return it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
When returning goods to us, it is recommended that you send it using a signed-for or trackable delivery service. Your returned item cannot be processed until we receive it.
We don't guarantee that we will receive your returned item.

'Change of Mind' Returns Once you receive your item and you decide to 'change your mind' on your purchase, you may return the goods to us within 30 days from the date you receive it. All shipping costs associated with a 'change of mind' return will be the responsibility of the purchaser. This includes shipping costs to return the item to us, as well as the cost of shipping the item to you in the first place, regardless of any shipping promotion (discounted or free) received with your original purchase order.

Damaged Goods Returns If an item is damaged whilst being freighted to you, photos or a video record of the damage should be made and contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. immediately.
We will review the information, including any photos or video you send and contact you to discuss a suitable resolution, considering the particular circumstances. There are a range of options available and may include:
• Replace the product (subject to availability)
• Suggest a self repair (including an offer of compensation)
• Arrange a repair in your area (including an offer of compensation)
• Offer a partial or full store credit voucher or refund
• Arrange for the product to be returned to us.
If we require you to return the product to us, we will pay the cost of the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

To return your product, you should contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you agree to a replacement product as a resolution to a damaged goods claim, depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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